/* Call Desk -- Aligned Profit design system: Inter only, black + white
   canvases, coral (#E85A52) reserved for the one featured action (Call). */
:root {
  --black: #000; --white: #fff; --coral: #E85A52; --coral-lt: #F26B62; --coral-dk: #CC4840;
  --ink: #1D1D1F; --stone: #515154; --muted: #86868B; --hair: #E8E8ED; --soft: #FBFBFD; --panel: #F5F5F7;
  --good: #1F8A4C; --good-bg: #E7F5EC; --warn: #A86400; --warn-bg: #FFF3DF;
  --bad: #B42318; --bad-bg: #FDECEA; --info: #2457C5; --info-bg: #E9EFFC;
  --r-card: 16px; --r-sm: 10px;
  --font: "Inter", -apple-system, "Segoe UI", Roboto, Helvetica, Arial, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; }
body { background: var(--soft); color: var(--stone); font-family: var(--font); font-size: 14px; line-height: 1.5; letter-spacing: -.003em; }
a { color: var(--ink); }
h1, h2, h3, h4 { color: var(--ink); margin: 0; letter-spacing: -.02em; text-wrap: balance; }
h1 { font-size: 26px; font-weight: 800; letter-spacing: -.03em; }
h2 { font-size: 19px; font-weight: 700; }
h3 { font-size: 15px; font-weight: 700; }
p { margin: 0; }
:focus-visible { outline: 3px solid #FFD700; outline-offset: 3px; }
.mono, td, .num { font-variant-numeric: tabular-nums; }

/* top bar */
.topbar { background: var(--black); color: #fff; display: flex; align-items: center; gap: 22px; padding: 10px 24px; flex-wrap: wrap; position: sticky; top: 0; z-index: 10; }
.topbar .brand { display: flex; align-items: center; gap: 10px; text-decoration: none; color: #fff; font-weight: 700; letter-spacing: -.02em; }
.topbar .brand img { height: 18px; width: auto; display: block; }
.topbar .brand span { padding-left: 10px; border-left: 1px solid rgba(255,255,255,.25); }
.topbar nav { display: flex; gap: 2px; flex-wrap: wrap; }
.topbar nav a { color: rgba(255,255,255,.66); text-decoration: none; padding: 6px 12px; border-radius: 999px; font-weight: 500; }
.topbar nav a:hover { color: #fff; }
.topbar nav a.on { background: rgba(255,255,255,.14); color: #fff; }
.topbar .right { margin-left: auto; display: flex; align-items: center; gap: 14px; color: rgba(255,255,255,.66); font-size: 13px; }
.topbar .right button { background: none; border: 0; color: rgba(255,255,255,.66); font: inherit; cursor: pointer; padding: 0; }
.topbar .right button:hover { color: #fff; }
.dot { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #86868B; margin-right: 6px; vertical-align: 1px; }
.dot.on { background: #34C759; }

.page { max-width: 1320px; margin: 0 auto; padding: 24px; display: grid; gap: 18px; }
.page-head { display: flex; align-items: flex-end; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.page-head p { color: var(--muted); margin-top: 4px; }
.eyebrow { font-size: 11px; font-weight: 600; letter-spacing: .18em; text-transform: uppercase; color: var(--muted); }

.flash { background: var(--good-bg); border: 1px solid #BFE3CC; color: var(--ink); padding: 10px 14px; border-radius: var(--r-sm); }
.flash.err { background: var(--bad-bg); border-color: #F4C7C2; }

.card { background: var(--white); border: 1px solid var(--hair); border-radius: var(--r-card); padding: 18px; }
.card > h3 + *, .card > h2 + * { margin-top: 10px; }
.muted { color: var(--muted); }
.small { font-size: 12.5px; }
.row { display: flex; gap: 10px; align-items: center; flex-wrap: wrap; }
.between { justify-content: space-between; }
.stack { display: grid; gap: 12px; }
.grid2 { display: grid; gap: 18px; grid-template-columns: repeat(auto-fit, minmax(340px, 1fr)); }

/* pills */
.pill { display: inline-flex; align-items: center; gap: 5px; border-radius: 999px; padding: 2px 10px; font-size: 12px; font-weight: 600; white-space: nowrap; background: var(--panel); color: var(--stone); }
.p-good { background: var(--good-bg); color: var(--good); }
.p-warn { background: var(--warn-bg); color: var(--warn); }
.p-bad { background: var(--bad-bg); color: var(--bad); }
.p-info { background: var(--info-bg); color: var(--info); }
.p-dark { background: var(--black); color: #fff; }

/* buttons */
.btn { font: inherit; font-weight: 600; font-size: 14px; border-radius: 999px; min-height: 40px; padding: 0 18px; border: 1px solid var(--ink); background: var(--white); color: var(--ink); cursor: pointer; display: inline-flex; align-items: center; justify-content: center; gap: 8px; text-decoration: none; white-space: nowrap; }
.btn:hover { background: var(--panel); }
.btn-dark { background: var(--black); color: #fff; border-color: var(--black); }
.btn-dark:hover { background: #2a2a2c; }
.btn-coral { background: var(--coral); border-color: var(--coral); color: #fff; min-height: 50px; padding: 0 26px; font-size: 16px; }
.btn-coral:hover { background: var(--coral-lt); }
.btn-coral:active { background: var(--coral-dk); }
.btn-live { background: var(--bad); border-color: var(--bad); color: #fff; }
.btn-live:hover { background: #8f1c13; }
.btn-sm { min-height: 32px; padding: 0 12px; font-size: 13px; }
.btn-ghost { border-color: var(--hair); }
.linkbtn { background: none; border: 0; padding: 0; font: inherit; color: var(--ink); text-decoration: underline; cursor: pointer; }

/* forms */
label.l { display: block; font-size: 12px; font-weight: 600; color: var(--muted); margin: 12px 0 5px; }
input[type=text], input[type=email], input[type=password], input[type=number], input[type=datetime-local], input[type=date], input[type=search], select, textarea {
  font: inherit; font-size: 14px; width: 100%; border: 1px solid #D2D2D7; border-radius: var(--r-sm); padding: 9px 11px; color: var(--ink); background: var(--white);
}
textarea { resize: vertical; min-height: 90px; line-height: 1.5; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--ink); box-shadow: 0 0 0 3px rgba(29,29,31,.08); }
.fields { display: grid; gap: 0 14px; grid-template-columns: repeat(auto-fit, minmax(180px, 1fr)); }

/* tables */
.tbl { overflow-x: auto; border: 1px solid var(--hair); border-radius: var(--r-card); background: var(--white); }
table { border-collapse: collapse; width: 100%; font-size: 13.5px; }
th { font-size: 11px; letter-spacing: .08em; text-transform: uppercase; color: var(--muted); text-align: left; font-weight: 600; padding: 10px 12px; border-bottom: 1px solid var(--hair); background: var(--soft); white-space: nowrap; }
td { padding: 10px 12px; border-bottom: 1px solid var(--hair); color: var(--ink); vertical-align: top; }
tr:last-child td { border-bottom: 0; }
tr.flag td { background: #FFFBF2; }
td.m { color: var(--muted); }
td a { text-decoration: none; font-weight: 600; }
td a:hover { text-decoration: underline; }

/* stats */
.stats { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 10px; }
.stat { background: var(--white); border: 1px solid var(--hair); border-radius: 12px; padding: 10px 14px; }
.stat b { display: block; font-size: 22px; color: var(--ink); letter-spacing: -.02em; font-variant-numeric: tabular-nums; }
.stat span { font-size: 12px; color: var(--muted); }

/* queue */
.desk { display: grid; gap: 16px; grid-template-columns: 270px minmax(0, 1fr) 330px; align-items: start; }
@media (max-width: 1150px) { .desk { grid-template-columns: 1fr; } }
.side h4 { font-size: 11px; letter-spacing: .14em; text-transform: uppercase; color: var(--muted); margin: 6px 0 8px; }
.qitem { display: grid; grid-template-columns: 1fr auto; gap: 1px 8px; padding: 9px 10px; border-radius: 10px; font-size: 13px; text-decoration: none; color: var(--ink); }
.qitem:hover { background: var(--panel); }
.qitem .n { font-weight: 600; }
.qitem.cur { background: var(--black); color: #fff; }
.qitem.cur .muted { color: rgba(255,255,255,.66); }
.callcard h1 { font-size: 30px; }
.phone-big { font-size: 30px; font-weight: 700; color: var(--ink); letter-spacing: -.02em; font-variant-numeric: tabular-nums; user-select: all; }
.meta { display: grid; grid-template-columns: repeat(auto-fit, minmax(130px, 1fr)); gap: 12px; margin: 16px 0; padding: 14px 0; border-block: 1px solid var(--hair); }
.meta span { display: block; font-size: 11.5px; color: var(--muted); }
.meta b { color: var(--ink); font-weight: 600; }
.script { background: var(--soft); border: 1px solid var(--hair); border-radius: 12px; padding: 14px 16px; white-space: pre-line; color: var(--ink); }
details.obj summary { cursor: pointer; font-weight: 600; color: var(--ink); margin-top: 10px; }
details.obj div { white-space: pre-line; margin-top: 8px; color: var(--stone); }
.hist { display: grid; gap: 8px; font-size: 13px; }
.hist .h { display: grid; grid-template-columns: 110px 1fr; gap: 10px; }
.gran { border-radius: 12px; padding: 12px 14px; border: 1px solid; font-size: 13px; color: var(--ink); }
.gran b { display: block; font-size: 14px; margin-bottom: 3px; }
.gran.ok { background: var(--good-bg); border-color: #9FD3B2; }
.gran.ok b { color: var(--good); }
.gran.no { background: var(--bad-bg); border-color: #F0B7B0; }
.gran.no b { color: var(--bad); }
.dispo { display: grid; grid-template-columns: 1fr 1fr; gap: 6px; }
.dispo button { font: inherit; font-size: 13px; font-weight: 600; text-align: left; border: 1px solid var(--hair); background: var(--white); color: var(--ink); border-radius: 10px; padding: 10px 11px; cursor: pointer; display: flex; justify-content: space-between; align-items: center; gap: 6px; min-height: 42px; }
.dispo button:hover { border-color: var(--ink); }
.dispo button kbd { font-family: var(--font); font-size: 11px; color: var(--muted); border: 1px solid var(--hair); border-radius: 5px; padding: 0 5px; }
.dispo button.pos { border-color: #9FD3B2; color: var(--good); }
.dispo button.neg { color: var(--bad); }
.dispo button.wide { grid-column: 1 / -1; }
.cb-row[hidden] { display: none; }
.dictate.on { background: var(--bad); color: #fff; border-color: var(--bad); }
.empty { text-align: center; padding: 48px 20px; }
.empty h2 { margin-bottom: 6px; }

/* activity bars */
.bars { display: flex; align-items: flex-end; gap: 6px; height: 130px; }
.bars .col { flex: 1; height: 100%; display: flex; flex-direction: column; justify-content: flex-end; align-items: center; gap: 4px; text-decoration: none; }
.bars .stackbar { width: 100%; position: relative; display: flex; align-items: flex-end; height: 100%; }
.bars .b { width: 100%; background: #D5D5DC; border-radius: 4px 4px 0 0; min-height: 2px; }
.bars .c { position: absolute; bottom: 0; left: 22%; width: 56%; background: var(--ink); border-radius: 3px 3px 0 0; }
.bars small { font-size: 11px; color: var(--muted); }
.bars .col.on small { color: var(--ink); font-weight: 700; }
.legend { display: flex; gap: 14px; font-size: 12px; color: var(--muted); margin-top: 8px; }
.legend i { display: inline-block; width: 10px; height: 10px; border-radius: 2px; margin-right: 5px; vertical-align: -1px; }

/* transcript */
.tx { white-space: pre-line; max-height: 460px; overflow: auto; font-size: 13.5px; color: var(--ink); background: var(--soft); border: 1px solid var(--hair); border-radius: 12px; padding: 14px; }
.kv { display: grid; grid-template-columns: auto 1fr; gap: 6px 16px; font-size: 13.5px; margin: 0; }
.kv dt { color: var(--muted); }
.kv dd { margin: 0; color: var(--ink); }

/* import mapping */
.map { display: grid; grid-template-columns: minmax(0, 1fr) 16px minmax(190px, 1.2fr) minmax(0, 1.2fr); gap: 8px 10px; align-items: center; }
.map .src { font-weight: 600; color: var(--ink); overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.map .ex { color: var(--muted); font-size: 12.5px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.checks > div { display: flex; justify-content: space-between; gap: 10px; padding: 9px 0; border-bottom: 1px solid var(--hair); }
.checks > div:last-child { border: 0; }
.drop { border: 1.5px dashed #C7C7CC; border-radius: var(--r-card); padding: 28px; text-align: center; background: var(--white); }
.statechips { display: flex; flex-wrap: wrap; gap: 6px; }
.statechips label { display: inline-flex; align-items: center; gap: 5px; border: 1px solid var(--hair); border-radius: 999px; padding: 4px 10px; font-size: 12.5px; cursor: pointer; background: var(--white); color: var(--ink); }
.statechips input:checked + span { font-weight: 700; color: var(--bad); }

@media (max-width: 700px) {
  .page { padding: 16px; }
  .topbar { padding: 10px 16px; }
  .map { grid-template-columns: 1fr; }
  .map .arrow { display: none; }
}